Returns Policy
Please note: SquashLevels has partnered with 305 Custom to fulfill all orders and shipping*
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and should be accompanied with receipt or proof of purchase from squashlevels.com.
To start a return, you can contact us at support@squashlevels.com, where we will be able to provide you with all the details on how you can return item/s to us.
If your return is accepted, we’ll send you a returns form for you to fill out and send back to us, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We recommend that you use a fully trackable service and pack the item/s securely when returning the item as we cannot be held liable for any parcel that isn’t successfully delivered.
You will have to cover the cost for shipping when returning the item to us, and at our discretion, if we approve to refund your postage, we can only refund up to the total amount of shipping on your original order. Also, we need you to provide a receipt of shipping for us to process any reimbursement.
You can always contact us for any return question at support@squashlevels.com
Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item/s are defective, damaged or if you receive the wrong item/s, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, custom products, such as special orders or personalised items, which includes all club, county or organisations clothing, which includes with or without personalisation, unless there is a product fault/issue when the item is received. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
On the return form back to us there is a section for exchanges, please ensure you provide us with sufficient information to process your return and exchange it. Please note that any exchange that doesn’t cover the cost will be billed and must be paid for by the customer before the exchanged product is sent back out.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suppport@squashlevels.com