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Explaining level changes

This calculation is done in two main parts; first work out the adjustment needed to match the results and then apply damping. This means that levels should always be 'about right' but the time taken to get there or the volatility is dependent on the damping.
A level also has 'level confidence' which drops if players haven't played for a long time or have had enexpected results. As low confidence levels adjust more quickly than high confidence levels, it allows these players to find their level more quickly without impacting their opponent's level too much.
Point scores are used as well as game scores for accuracy - particularly important for 3-0 results - though we can work with game scores only too, albeit with more damping.
Mismatched players are allowed for - you don't have to hammer your opponent. See explanation above if this applies to this match.
The section on damping is where we still have some options. We have recently made a change to damp league matches more than tournament matches and box matches even more than that. This gives added weight to the more important matches.
There are occasional, very small adjustments made to all players to keep the averages constant which are not covered here.
You don't get a bonus just for winning - if you want to go up you have to play better than expected against your opponent.
We have spent more than 5 years fine tuning the level calculations based on tens of thousands of match results and a great deal of feedback from players, team captains and coaches. It's the most usable and accurate ranking system there is in any sport, let alone squash.
For a more complete explanation of how levels are calculated (on which this system is based) see the help file here.
If you have thoughts/opinions on the above or any feedback on the way levels are calculated or updated, please contact us. We welcome all feedback, although we are keen squash players ourselves and would pefer to be on-court than in front of a screen so please be patient and please do try to see if your question has already been answered on the help page. We are unable to answer questions about hard anyone played in their match - we only get to see the results - and if your level didn't increase as expected please make sure you've looked at the above explanation before contacting us. If you want to go up the levels, train harder, listen to your coach and win more points. Or just be incredibly talented!

SquashLevels calculations

Mazen Gamal v Alejandro Reyes (Thu 17 Oct 2019)

Match won by Mazen Gamal. Result: 11-8,11-4,11-3.

Starting level for Mazen Gamal: 27,550, level confidence: 56%.
Starting level for Alejandro Reyes: 12,268, level confidence: 58%.
Mazen Gamal to win as he is currently playing 125% better than Alejandro Reyes.

Mazen Gamal won all of the games and 69% of the points.
This games result would be expected if he was better by around 55% or more.
This points result would be expected if he was better by around 120% (PAR scoring).
These are weighted and combined to calculate that Mazen Gamal played 120% better than Alejandro Reyes in this match.

Due to the difference between the players' levels, allow for the likelihood that Mazen Gamal was taking it easy by anything up to 16%. This gives him an allowed level range for this match between 19,659 and 27,550 without affecting his level.

In this case, Mazen Gamal played at level 26,990 and remained within his allowed range so his level will not be adjusted. Consequently, Alejandro Reyes is considered to have not played better than expected and his level will also not be adjusted.

Increase level confidence due to one more match played. Mazen Gamal: 75%, Alejandro Reyes: 76%. Reduce level confidence based on how unexpected the result is. Mazen Gamal: 74%, Alejandro Reyes: 75%.

Final level for Mazen Gamal: 27,550, level confidence: 74%.
Final level for Alejandro Reyes: 12,268, level confidence: 75%.